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Getting started

FAQ (Frequently Asked Questions)

Here are a few answers to questions we’re frequently asked by our clients about getting started on working together. We hope these examples can benefit you, too.

When you’re ready, you can contact us about your project using the form below. We’d love to hear from you!

Do you come out to do a measure up?

Yes we do, but a little further down the track, once your job progresses.

Quotes and showroom appointments with our Joinery Consultants are free of charge.

We don’t however offer free initial measures. But, there’s no need to worry! This is how we’re set up.

Get started on your quote

We can get started on a quote for you with a few quick details:

  • the items you’re after;
  • approximate required sizes; and
  • quick photos of the opening/existing space.

(and please don’t forget to let us know your contact details!)

Our experienced design and drafting team will then come out to site to do a check measure once your job progresses, prior to manufacturing. We also prepare shop drawings, which you can review and sign off on, before we make your joinery.

What info do you need to start my quote?

Information Needed to Get Started

We can get started on a quote for you with a few quick details:

  • the items you’re after, including the type and an idea of the design;
  • approximate required sizes;
  • the site address; and
  • your contact details.

Other Helpful Information

Other items that can be really helpful, if you have them, include:

  • quick photos of the opening or existing space; and
  • for larger projects, architectural plans, a door and window schedule and an energy efficiency report.

We might also ask you whether:

  • you have a preferred timber species;
  • you’d like us to allow for any pre-sealing or pre-priming;
  • you need delivery or installation.

We’re Here to Help

If you’re unsure about what information you need to get a quote, that’s ok! Contact our friendly, experienced team on (07) 3359 3025 and we’ll guide you through it.

Can you help me with the different types of doors and windows?

Absolutely. Our Joinery Consultants can take you through all the different types of timber doors and windows and help you choose between them.

Each door and window type has their own pros and cons and there can be a few different things to consider, depending on how you want to use them.

Our experienced team can offer guidance around the different features and applications to help you choose the type of door or window best suited to your project.

At the end of the day, we custom make our doors and windows and specialise in bespoke designs. So, everything can be tailored to you.

Our Chermside Showroom

You can also meet with us here in our Showroom, which features a wide range of our custom-made timber doors and windows on display. We have bi-fold doors, sliding doors, entry doors and a barn door on display, in a variety of different timber species and glazing options. We also have many different types of windows, from casements through to a gas strut awning window, on display.

Do you do repair type work?

We’re more set up for manufacturing, rather than on-site repair type work.

But, we’ll do our best to help. We can always refer you to one of our experienced carpenter subcontractors who might be able to better assist.

Here’s an example:

You’re lucky enough to have a beautiful Queenslander home and some of the older timber windows are beginning to show their age. You’re deciding between either:

  • (a)  repairing parts of the windows; or
  • (b)  replacing the windows with new ones.

We’re more set up to help you with (b). We can replace them with quality timber windows, custom-made to match the existing.

(In fact, we specialise in heritage style work. View some of our heritage style projects here)

What are your lead times?

We closely collaborate with our clients to schedule our quoting work and manage our production schedule.

So, our quoting lead time and production schedule availability can change throughout the year, depending on what’s on.

Please contact us about your project and our team will confirm our current lead times with you.

Do you have doors and windows in stock?

No, we custom make our timber doors and windows to your bespoke designs and sizes, and don’t have standard items ‘in stock’.

All of our custom-made joinery is skilfully hand-crafted to ensure it’s consistently of the highest quality.

We make our timber doors and windows here in our on-site joinery factory in Chermside, Queensland, Australia. Our talented, experienced timber joiners and wood machinists are masters at what they do and uphold the premium quality product we’re renowned for.

We’d love to tell you more. Learn more about what we do, here.

Do you do kitchen cabinetry?

No, we custom make timber doors and windows. We’re not set up for kitchen cabinetry work.

We’d love to tell you more. Learn more about what we do, here.

Do you deliver outside of Queensland?

Yes, we can arrange for delivery our timber doors and windows nation wide, provided the site is accessible by the appropriate mode of transport.

Most of our work is in South East Queensland. We also often work on projects in northern Queensland and New South Wales.

For projects in other states, we can arrange for transport of our joinery. However, you’ll need to work with a local tradesperson  for any on-site work (e.g. site measuring and installation), as we can only offer those on-site services ourselves within our local area.

Requesting a quote

Enquiry Form

Request your free quote with our fast & simple online form

We pride ourselves on a high level of communication with our clients. We’ll be in touch about your enquiry as soon as we can.

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